FAQ

No. You can check out as a guest without creating an account. If you'd like to keep track of your orders, you can sign in or create an account at checkout.

All payments are made through our secure, SSL-encrypted checkout, and we accept PayPal. Prices are shown in GBP (£) and include tax.

Discretion matters to us, so your payment will appear as Ashtech Innovations rather than anything that describes what you've bought.

Please contact us as soon as possible. Orders placed before 2pm on a working day are usually dispatched the same day, so the sooner you get in touch the better. If your order hasn't been dispatched yet we'll happily amend or cancel it; if it's already on its way, you can return it under our returns policy where eligible.

Yes, always. Every order is sent in a plain box or envelope, and the sender is shown as Ashtech Innovations, so nobody will know what's inside or where it's from.

UK delivery is free on orders of £50 or more, applied automatically at checkout. For smaller UK orders you can choose:

• Standard (EVRi) – 2–3 working days: £4.29
• Express next working day (EVRi Next Day): £5.29
• Royal Mail Tracked 48 – 2–3 working days: £5.69
• Royal Mail Tracked 24 – 1–2 working days: £6.79

Orders placed before 2pm Monday to Friday are usually dispatched the same working day. Orders placed after 2pm on a Friday, or at the weekend, are dispatched on the next working day (Monday). Delivery then takes 2–3 working days with Standard (EVRi), next working day with Express (EVRi Next Day), 2–3 working days with Royal Mail Tracked 48, or 1–2 working days with Royal Mail Tracked 24. Some areas (AB, DD, FK, TD and PH postcodes, Northern Ireland, the Highlands and Islands of Scotland, and the Isles of Scilly) are delivered by Royal Mail and can take an extra working day. Next-day services aren't guaranteed, but almost all arrive the next working day. Delivery times are estimates.

Yes. All orders are tracked, and we'll email you tracking details once your order has been dispatched – so please make sure you give us a valid email address. If your order is sent with EVRi, you can choose to divert your parcel to a ParcelShop from the tracking email.

Yes, we deliver to all 27 EU countries as well as the UK. EU delivery is £18.99 and takes 3–10 working days for parcels up to 2kg. Parcels over 2kg are £30. Please note you may have to pay import duties or taxes on delivery. Free delivery over £50 applies to UK orders only. We don't currently deliver outside the UK and EU.

We don't deliver to prisons, schools or churches, and our checkout automatically filters these addresses out. EVRi doesn't deliver to PO Boxes, so please choose Royal Mail if you need delivery to a PO Box. If you think your address has been blocked by mistake, or your parcel comes back to us as undeliverable (for example because of an incomplete address), we'll be in touch by email to sort it out.

Yes. Under the Consumer Contracts Regulations you have 14 days from the day you receive your order to tell us you want to cancel, and a further 14 days to send the items back. Items must be unused and in their original condition and packaging. For hygiene reasons, intimate products that arrive sealed (such as toys, lubricants and lingerie with a hygiene seal) can't be returned once the seal or packaging has been opened, unless they're faulty. Return postage for change-of-mind returns is at your own cost. Please contact us first for a return authorisation before posting anything back.

We're sorry if that's happened! Please contact us as soon as possible after it arrives and we'll put it right with a replacement, repair or refund. Faulty items are always covered by your statutory rights, whether or not they've been opened.

Please contact us first at sales@tootyfruit.com with your order number, and we'll confirm the return and send you instructions. Returns sent without contacting us first may not be accepted.

Once we've received and checked your return, we'll let you know by email and refund you to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Our product pages list the materials and key features supplied by the manufacturer, such as body-safe silicone, phthalate-free materials and waterproof ratings, so you can choose with confidence. If you're unsure about a product, just ask us before you buy.

Always follow the care instructions that come with your product, as these vary by material and design. As a general guide, clean before and after each use with warm water and mild, unscented soap or a dedicated toy cleaner, dry thoroughly, and store in a cool, dry place away from other toys.

Many products come with a manufacturer's warranty (lengths vary by brand). If something develops a fault, contact us and we'll help you with a replacement through the manufacturer's warranty – or you can contact the manufacturer directly. This is in addition to your statutory rights.

Yes. You must be 18 or over to browse and buy from TootyFruit.com, and you'll be asked to confirm your age when you first visit the site.

We only use your details as set out in our Privacy Policy – for example, to process and deliver your order and to provide customer support. Card details are always encrypted at checkout, and you can unsubscribe from our marketing emails at any time using the link in any email.