Refund policy

This policy doesn't affect your statutory rights.

Changed your mind? (14-day right to cancel)

Under the Consumer Contracts Regulations (and the equivalent rules for EU customers) you have 14 days from the day you receive your order to tell us you want to cancel, and a further 14 days after that to send the items back. You don't need to give a reason.

Items must be unused and in their original condition and packaging. Return postage for change-of-mind returns is at your own cost.

Hygiene-sealed items

For hygiene reasons, intimate products that arrive sealed (such as toys, lubricants and lingerie with a hygiene seal) can't be returned once the seal or packaging has been opened, unless they're faulty.

Faulty, damaged or wrong items

Please inspect your order when it arrives and contact us as soon as possible if anything is faulty, damaged or not what you ordered. We'll put it right with a replacement, repair or refund. Faulty items are always covered by your statutory rights, whether or not they've been opened.

Many products also come with a manufacturer's warranty (lengths vary by brand). If something develops a fault later on, contact us and we'll help you with a replacement through the manufacturer's warranty, or you can contact the manufacturer directly. This is in addition to your statutory rights.

How to return an item

Please contact us first at sales@tootyfruit.com with your order number. We'll confirm the return and send you instructions. Returns sent without contacting us first may not be accepted.

Returns address (only once we've confirmed your return):

Ashtech Innovations, 10 Bradshaw Close, Standish, Wigan, WN6 0RG, United Kingdom

Refunds

Once we've received and checked your return, we'll let you know by email and refund you to your original payment method within 10 business days. Your bank may take a few extra days to show it. If you cancel within the 14-day period, we'll refund the price of the items and the standard delivery charge you paid. If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at sales@tootyfruit.com.

Exchanges

The quickest way to get a different item is to return the one you have and, once the return is accepted, place a new order.